Customer Service Representative
Michelin, the Worldwide leader in Tires, is hiring!
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Salary: £24,000 + OTE bonus
As a Customer Service Representative, you enjoy building strong relationships with both Internal and External customers. You have strong attention to detail and thrive on meeting customer SLAs.
Because it’s not about being in an eyes-down, pigeon-hole role, you’re an excellent team player, who prides themselves in helping the team provide a first-class service to customers.
Michelin is a multinational tyre manufacturing company seeking to drive sustainability through human, economic, and environmental-focused innovation.
Here, you’ll play a key role in driving a ‘first-class’ service for our Solideal On-Site division. Solideal On-Site is a national market leader in servicing tyres for Forklift trucks working in tandem with some of the world’s largest forklift manufacturers. Working alongside a passionate and highly motivated team of professionals, you’ll be empowered to showcase your passion for excellent customer service.
As our next Customer Service Representative within our Solideal On-Site division, you’ll be responsible for answering inbound calls, creating quotes, work orders and service appointments. You’ll proactively chase up outstanding open quotes with customers and resolve any issues and queries. You’ll also liaise with internal departments and 3rd party contractors.
Key Requirements
Ability to work within a team
Strong communication skills
Self-motivation
Professional telephone manor
Computer literate
Accuracy/Attention to detail
Here at Michelin, our mission is to create progressive possibilities through the development of innovative products and services. On track to become carbon neutral, we go above and beyond tyres.
With us, you’re a professional prospect packed with potential. Via our Inhouse Training Centre, you’ll have access to multiple training courses and potential career paths. We’re a people-focused corporate with a small-business feel. We’re proud of the broad opportunities we offer for professional growth.
The Benefits
- 25 days’ annual leave + bank holidays on top
- Additional Holiday for long service
- Holiday Trading
- Competitive pension, with life assurance & income protection add-ons
- Discounted gym membership
- Employee Assistance Programme
- Monthly sessions with our in-house Cultural Ambassador team
- Health Cash Plan & Dental Plan
- Enhanced Parental Leave
- Cycle-to-work scheme
- Loaned Tyres
- Employee discounts platform
Motivated by our Purpose - We Care about Giving People a Better Way Forward - Michelin offers our employees a comprehensive Total Rewards package with competitive well-being, health care, life insurance and retirement benefits and perks such as:
- A competitive salary and benefits
- Collaboration with diverse and international co-workers
- Professional development opportunities
- A challenging role in a highly innovative company
- An Employee Assistance Program
(Take note that some elements of this Total Rewards package may differ from other positions offered at Michelin, as this role is opened at Camso, the Off-the-Road business line)
Moving Forward Together: Apply Today!
Michelin is an equal employment opportunity employer of minorities, women, veterans and the disabled. If you need accommodation for any part of the employment process because of a disability, please contact us at
accommodations@michelin.com
This position is not available for immigration sponsorship.
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