solution-drivenbasedPSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with disability to apply.
Job description:
PSG has a great opportunity for an individual who will be responsible for telephonic and written support on the company client portals and PSG applications. You will be part of a team of support agents. The ideal candidate must have a degree and excellent telephone etiquette. PSG is a fast-paced environment, successful candidates need to be able to work in a team but also find solutions bases on previous cases to improve solution driven support.
Responsibilities:
- Telephonic/written support of end users of PSG’s CRM system
- Manage expectation of clients
- Ticket resolution of tickets that come through the ticketing system
- Make suggestions for improvements – identify recurring items to raise awareness and suggest possible solution to identify trends
- Liaise between users and various departments to resolve problems or issues
$ads={1}
Minimum requirements:
- Completed NQF7 level degree in Commerce, Humanities or a General degree
- Proficient in both spoken and written English and at least one other of the official South African languages
- Excellent Computer literacy (MS Office)
Competencies required:
- Effective communication and knowledge sharing abilities
- Attention to detail and accuracy
- Communication and influencing skills
- Results Orientated and driven to find solutions
If you are not contacted within 2 weeks of your application, please accept that your application was not successful.
Job Type: Full-time
Ability to commute/relocate:
- Bellville, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelors (Required)
