Support Administrative with French [Czech Republic]

 

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English (Proficient) French (Proficient)

Envista
Full-time • Prague
Seniority: Mid level

Responsibilities:

• Support the local team on their specific Activities

• Support the local teams with customer calls / CRM cases

• Ensure all in-boxes (CRM queue, e-mail, chat ..etc.) are empty

• Ensure follow up of all open CRM cases (waiting for feedback, decisions, information, Etc.). Following the targets (e.g. CRM cases open not longer than 2 Weeks)

• Managing e-mail response internal or external

• Ensure that all Processes & Procedures are followed

• Documentation and tracking of all requests and calls in the CRM system

• Cooperation with the sales team; share of information on important customer/process issues

• Respect and reach the targets set by the EMEA Dexis Technical Support Organization (e.g. Service Level)

Requirements:

• Fluent English + French

• Experience in Customer/Technical support role or similar

• Ability to increase existing technical knowledge through Dexis Product / Process Trainings.

• The willingness to develop along with the development of the Dexis dental business in all needed directions - based on the individual job the person carry out

• Attention to Detail

• Good Interpersonal Skills

• Good Communication Skills (verbal & written)

Offer:

• 25 days of vacation

• 4 paid sick days

• Contribution to wellness and leisure activities

• Individual retirement plan and life insurance

• Meal vouchers

• Language courses

• Employee Assistance Program

• Home office possibility

• Company discounts

• Service awards

• Attractive work environment in Prague 8 - Libeň

Job position benefits

Home office Sick days Contributions to sport, culture or past time activities Refreshments Caffeteria Courses and training Extra holidays Meal vouchers or meal contributions Retirement or life insurance contributions Notebook Discount on company products or services

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