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- Can you solve technical problems whilst providing amazing customer support?
- You will be dedicated to maintaining the Self-Service Check in
- Respond to all customer incidents and service requests assigned
SSK Engineer, Dublin
ESP Global Services are currently recruiting an SSK Engineer to join our team at Dublin airport. We are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7.
Working as the Airport Engineer you will provide “hands on” IT support and maintenance on a wide range of hardware and software within the airport. Responding to tickets from the ESP service desk you will ensure all IT issues are effectively and efficiently resolved in line with our service level agreements.
We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.
A snapshot of what you will be doing:
- You will be dedicated to maintaining the Self-Service Check in Machines that are located landside. Carrying out regular routine and preventative maintenance as well as "floor-walking" on the range of self-service machines within the airport. Ensuring printers and toners are clean and working, that there are no jams, that the machines are well stocked with paper for ticket printing and other wise working and presented in an orderly fashion.
- Respond to all customer incidents and service requests assigned by IT Service Desk and work to agreed SLA’s (2 Hour), Ensure ticket is updated with good quality notes and resolution detail.
- Maintain a high level of communication at all time with both colleagues and provide timely updates to the customer and resolver teams so that progress against each individual incident can be updated as required
- Manage all spares and Repairs, Ability to work independently to escalate as required and follow all procedures for major incidents /escalations and Logistics processes.
- 1-2 years’ experience in an IT support role
- Good knowledge of current Microsoft Windows Desktop software
- Understanding of network protocols, server hardware and configurations
- Self-motivated with a willingness to learn and adapt to any new change or situation
- Excellent verbal and written communication skills
- Driving license is an advantage
ESP are offering a basic salary of €27,000 - €28,000 + shift allowance of €250
Working hours – 4 days on 4 days off. 0700-1900 shifts (including weekends)
Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.
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