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Capital One is looking for an exceptionally bright, multitasking, and self-motivated experienced Personal Assistant to support 4 to 6 leaders and executives in a fast-paced tech-savvy environment within the Premium Products business. Whether it is creating a seamless travel experience or an elevated entertainment moment, our team is charged by the idea that we are uniquely positioned to deliver a memorable experience for our customers. This PA will specifically support business leaders from our recently acquired premium concierge business, Velocity Black.
As a Personal Assistant, you will partner with multiple executives to handle administrative tasks, freeing up their time to focus on department and company goals. A quick thinker, your flexibility and adaptability are key to constantly changing demands and priorities. You are resourceful and autonomous when taking on new tasks and projects, relying on problem-solving skills to make it all work! As the gatekeeper and extension of your executive leaders, you will frequently find yourself in the centre of everything that happens on the team. You are extremely pivotal to the success of a well-run, efficient, productive, inclusive, and engaged team. Lastly, the team you will support will be based in our U.K. offices and partnered with teams across McLean, Virginia and NYC, so hours may flex across time zones depending on the workload.
What you’ll do
Manage daily calendars for multiple leaders and executives, demonstrating ability to strategically prioritise across many requests and apply problem-solving skills to ensure time is leveraged in the highest value way
Build and maintain strong business relationships with executives (including C-Suite leaders) and administrative staff across internal and external organisations to coordinate confidential and high-visibility stakeholder meetings
Arrange and reserve conference rooms, catering, audio/video and other essential services as needed for team meetings, client/partner meetings, and conferences
Partner with Communications team to assist with planning for internal and external executive speaking engagements
Coordinate travel arrangements and create expense reports in a timely manner using Capital One systems
Drive key team activities and events (such as all-hands meeting, team meetings, conferences, ordering supplies and social events), being a beacon for team inclusion and belonging
Prepare professional business communication documents including memos, letters, and emails
Participate in general administrative duties (printing, copying, faxing), desk allocation, mail distribution, ad-hoc projects, committees and/or group events
Promote a fun and team-oriented work environment for both your client group and the broader administrative team
What we’re looking for
Experience in a PA or Admin role
A flexible and proactive approach
Fantastic attention to detail
Highly developed skills in Microsoft or G-Suite
Excellent interpersonal and communication skills
Fantastic time management
Good judgement and prioritisation capabilities
Where and how you'll work
This is a permanent position and will be based in our London office or remote in the U.K. We’ve adopted a flexible hybrid working model - one that creates the opportunity to work in your own way, but also provides great spaces for in-person collaboration if you’re interested.
We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates.
What’s in it for you
Bring us all this - and you’ll be handsomely rewarded with a role contributing to the roadmap of an organisation committed to transformation
We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
OutFront – to provide LGBTQ+ support for all associates
Mind Your Mind – signposting support and promoting positive mental wellbeing for all
Women in Tech – promoting an inclusive environment in tech
EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
